Job Summary:
The Implementation Manager II leads client implementations, ensuring delivery excellence and alignment with client business objectives. This role steers clients and project teams through all phases of implementation, proactively addressing obstacles, and maintaining strong relationships with stakeholders. The Implementation Manager II communicates confidently and clearly with executives and clients, connects business needs to solution delivery, and drives continuous improvement throughout the implementation lifecycle.

Why You'll Love Working at ClarisHealth

We believe our team deserves the best, and we’re proud to offer a comprehensive benefits package designed to support your success, both at work and in life. Here’s what you can look forward to:

• Medical, Dental, and Vision Insurance – Enjoy medical, dental, and vision insurance that begins on your first day, ensuring your health and wellness are always supported.
• 401(k) with Matching and Immediate Vesting – Secure your financial future with a company match and instant vesting.
• Company-Paid Short-Term Disability (STD) – Added security for unforeseen circumstances.
• Company-Paid Personal Financial Advising – Expert guidance to help manage your finances.
• New Hire Stipend – A one-time stipend to purchase home office supplies (laptop and charging cable provided by the company).
• Pet Insurance Options – Choose from two carrier options to keep your furry friends covered.
• Paid Holidays – 9 company holidays plus 2 floating holidays for added flexibility.
• Virtual Counseling and Telemedicine – Company-paid access to mental health and medical support from the comfort of your home.
• Paid Parental Leave – Time to focus on family during this special chapter.
• Generous Vacation & Wellness Time – 4 weeks of vacation beginning accrual on day one, plus 1 additional week for wellness.

• Professional Development Stipend – After one year, enjoy a $500 annual stipend to invest in professional growth (e.g., certifications, webinars).

You may be ideal if you have:

• Bachelor’s degree in business, project management, healthcare, or related field.
• Minimum 3 years of experience in project management or a related role; healthcare industry experience preferred.
• Experience with technology implementations; familiarity with enterprise software platforms preferred.
• Strong leadership abilities, including mentoring and guiding team members.
• Advanced written and verbal communication skills, with proven ability to communicate effectively with executives, clients, and teams.
• Demonstrated problem-solving and decision-making skills, connecting client needs to solution delivery.
• Exceptional customer service and interpersonal skills.
• Effective multitasking, prioritization, and organizational skills.
• Team-oriented mindset with a preference for collaborative environments.

Quick learner with strong retention abilities.

Responsibilities:
Leadership

• Exhibits confidence and poise when engaging with client executives and internal stakeholders, especially under pressure.
• Steers clients and teams toward successful delivery, proactively addressing obstacles.
• Mentors Implementation Manager I team members.

Communication

• Delivers clear, persuasive communications to clients and executives, ensuring understanding of project objectives, risks, and decisions.
• Proactively socializes project milestones and dependencies to internal and external clients.
• Maintains client relationships throughout implementation, serving as the main point of contact for escalations.
• Leads meetings and steering committees with key stakeholders.

Problem Solving & Decision Making

• Connects client business objectives to solution delivery, making informed decisions and articulating rationale and impact to stakeholders.
• Observes and supports operational workflow discussions to offer consultative recommendations.
• Validates solution designs against client workflows and data requirements for accuracy and scalability.

Project Execution

• Fully accountable for effective creation and timely usage of all implementation materials, including but not limited to project plans, RAID logs, business requirements, test plans, and status reports.
• Ensures business requirements and related technical requirements are completed accurately and timely.
• Documents implementation plans to complement Statements of Work.
• Coordinates client training and services as required.
• Supports UAT planning and execution in a consultative capacity.
• Monitors project progress and proactively adjusts plans and activities to ensure project objectives are met.
• Actively manages client delivery through close collaboration with the delivery owner and ongoing monitoring of JIRA for task completion and issue resolution.

Continuous Improvement

• Provides feedback on toolkit and templates to drive improvement.
• Collaborates with Growth and Client Success teams to identify process improvements.

This job description in no way states or implies that these are the only duties to be performed by this employee. This position will be required to follow any other instructions and to perform any other duties requested by his/her supervisor. Individuals will always be expected to maintain a professional work environment.

About ClarisHealth

ClarisHealth, based in Nashville, Tenn., provides health plans and payers with a better way to drive claims payment accuracy. Its proprietary, A.I.-powered enterprise technology platform Pareo® allows health plans across the U.S. to reduce manual work, gain insights into operational performance across lines of business, and accelerate their strategy to overpayment prevention – at a significantly reduced cost.

Company Culture

Our company values help everyone move in alignment toward this mission. We are …

• Compassionate. We practice servant leadership, encourage inclusion and engagement, and actively acknowledge and celebrate each other’s contributions.

• Communicators. We listen first with an emphasis on understanding. We seek solutions to problems, and practice radical candor with positive intent.

• Challengers. We get the right stuff done right, create clarity from complexity, take accountability and ownership, and we challenge ourselves daily.

ClarisHealth embraces a supportive working culture of creativity and innovation internally termed “Got Your Back.” We live out this #GYB spirit every day by working together with team members, clients, and other partners to achieve shared goals.

For more information about ClarisHealth and our culture, please visit us at https://www.clarishealth.com/careers/.

Other

Applicants must be currently authorized to work in the United States on a full-time basis. ClarisHealth is not able to sponsor applicants for work visas.

EOE, including Disability/Veterans; anyone needing accommodation to complete the interview process should notify the People Operations team.