Job Summary:
The Sr. Director, Client Implementation is a management role responsible for overseeing the successful onboarding and delivery of the Pareo platform to our customers. This role leads a dedicated team of 5-7 Implementation Managers responsible for the end-to-end implementation process, ensuring seamless transitions from sales scoping to go-live. The ideal candidate will possess a strong background in client implementation, project management, enterprise customer management with Health Plans, and direct or adjacent experience with payment accuracy in the healthcare industry. Additionally, the ideal candidate will have experience implementing software solutions with a strong product understanding and proven record of building a team that leverages PMO best practices along with a detailed knowledge of the product and solutions they are implementing, to represent our company as subject matter experts and consultants to our best practices. They are responsible for developing and maintaining best practices, fostering strong client relationships and high NPS, and driving continuous improvement in our implementation and delivery processes. This role is a combination of tactical execution and strategic improvements to ensure our processes and team are equipped to scale with the business. This role will collaborate closely with cross-functional teams, monitor project progress, and provide strategic insights to senior leadership to ensure client satisfaction and success. This role is critical in driving our mission to deliver innovative healthcare solutions while maintaining the highest levels of client service and satisfaction. The individual who fills this role must possess a strong mix of self-motivation, analytical rigor, entrepreneurial spirit, effective collaboration and communication and, most importantly, the ability to influence change and drive results.

Why You'll Love Working at ClarisHealth

We believe our team deserves the best, and we’re proud to offer a comprehensive benefits package designed to support your success, both at work and in life. Here’s what you can look forward to:

• Medical, Dental, and Vision Insurance – Enjoy medical, dental, and vision insurance that begins on your first day, ensuring your health and wellness are always supported.
• 401(k) with Matching and Immediate Vesting – Secure your financial future with a company match and instant vesting.
• Company-Paid Short-Term Disability (STD) – Added security for unforeseen circumstances.
• Company-Paid Personal Financial Advising – Expert guidance to help manage your finances.
• New Hire Stipend – A one-time stipend to purchase home office supplies (laptop and charging cable provided by the company).
• Pet Insurance Options – Choose from two carrier options to keep your furry friends covered.
• Paid Holidays – 9 company holidays plus 2 floating holidays for added flexibility.
• Virtual Counseling and Telemedicine – Company-paid access to mental health and medical support from the comfort of your home.
• Paid Parental Leave – Time to focus on family during this special chapter.
• Generous Vacation & Wellness Time – 4 weeks of vacation beginning accrual on day one, plus 1 additional week for wellness.
• Professional Development Stipend – After one year, enjoy a $500 annual stipend to invest in professional growth (e.g., certifications, webinars).

You may be ideal if you have:

• 7+ years’ experience as an implementation leader.
• 7+ years’ experience in the payment accuracy industry.
• Applicants must have a minimum of a Bachelor’s Degree; MBA or process improvement certifications preferred.
• Excellent communication (written and oral), presentation, and interpersonal skills.
• 7+ years’ experience with presenting to large audiences (10 or more individuals to include Customers and Senior Level Executives).
• 7+ years of managing multiple complex projects at any given time with competing priorities and timelines.
• Proven track record of successfully leading client implementation and delivery teams and managing complex projects.
• Willingness to travel up to 20%.

Skills:

• Proven record of building and managing strong teams that execute and deliver.
• Experience in growth organizations and ability to make decisions and execute in a fast-paced environment.
• Excellent business acumen, executive presence, problem-solving, and communication skills.
• Ability to execute in a remote-first organization, with flexibility and appreciation for in-person collaboration.
• Strong leadership skills, including the ability to motivate and inspire team members.
• Embody ClarisHealth’s Got Your Back mentality.
• Experience with Agile methodology implementation.
• Solid confidence and understanding of working with C-level executives and customers to draw insights and identify pain points.
• Experience working in a matrixed, fast-paced environment, leading cross-functional teams.
• Open and receptive to appropriate change, incorporating new approaches in support of changing organizational needs.
• Demonstrated thought leadership - ability to convey key findings of complex analysis, explain rationale for new strategic initiatives, and serve as an effective thought partner with the senior team across a broad range of issues clearly and concisely.
• Proficient at executing when experiencing multiple competing priorities.

Responsibilities:
The essential functions include, but are not limited to the following:

• Lead and manage the client implementation team, providing guidance, mentorship, and support to ensure effective execution of client projects.
• Full ownership of the end-to-end implementation process, from initial client engagement to go-live.
• Collaborate with cross-functional teams, including sales, product development, delivery, engineering, and operations to ensure alignment of client expectations and project deliverables.
• Be a subject matter expert in our product capabilities and how to implement them to maximize customer value and ROI.
• Develop and maintain implementation best practices, tools, and templates to streamline processes.
• Monitor and report on project progress, identifying potential risks and implementing mitigation strategies to ensure successful project completion.
• Continually innovate processes and best practices to meet customer, market, and company needs.
• Cultivate and maintain strong relationships with clients, serving as the senior leader and escalation point for all implementation projects.
• Understand the operational models of health plans, vendors, and supporting organizations within the payment accuracy industry, and use that expertise to develop best in class processes.
• Communicate complex information clearly and simply across the organization.
• Provide regular updates and insights to senior leadership on client implementation and delivery performance, trends, and opportunities for improvement.
• Engage with customers and internal teams to solve challenges and evangelize implementation best practices.
• Communicate effectively with internal teams up to the Executive Leadership Team, and with external clients up to the C-suite.
• Stay abreast of industry trends, regulatory changes, and emerging technologies to inform and enhance our implementation and delivery processes.

Other Duties:

This job description in no way states or implies that these are the only duties to be performed by this employee. This position will be required to follow any other instructions and to perform any other duties requested by his/her supervisor. Individuals will always be expected to maintain a professional work environment.

About ClarisHealth

ClarisHealth, based in Nashville, Tenn., provides health plans and payers with a better way to drive claims payment accuracy. Its proprietary, A.I.-powered enterprise technology platform Pareo® allows health plans across the U.S. to reduce manual work, gain insights into operational performance across lines of business, and accelerate their strategy to overpayment prevention – at a significantly reduced cost.

Company Culture

Our company values help everyone move in alignment toward this mission. We are …

Compassionate. We practice servant leadership, encourage inclusion and engagement, and actively acknowledge and celebrate each other’s contributions.

Communicators. We listen first with an emphasis on understanding. We seek solutions to problems, and practice radical candor with positive intent.

Challengers. We get the right stuff done right, create clarity from complexity, take accountability and ownership, and we challenge ourselves daily.

ClarisHealth embraces a supportive working culture of creativity and innovation internally termed “Got Your Back.” We live out this #GYB spirit every day by working together with team members, clients, and other partners to achieve shared goals.

For more information about ClarisHealth and our culture, please visit us at https://www.clarishealth.com/careers/.

Other

Applicants must be currently authorized to work in the United States on a full-time basis. ClarisHealth is not able to sponsor applicants for work visas.

EOE, including Disability/Veterans; anyone needing accommodation to complete the interview process should notify the People Operations team.