You may be ideal for this position if you have...
- Healthcare payment integrity experience in client success, account management, customer service, renewal sales, training, technical support, or other related experience.
- Direct experience working in our Pareo platform.
- You have delivered client success metrics and provided proactive intervention to deliver successful client outcomes.
- Lead client meetings: discuss progress towards strategic goals, opportunities for improved client outcomes, updates on client initiatives and outstanding issues, etc.
The Client Experience Manager (CEM) partners with clients to deliver maximum value. They are payment integrity and Pareo experts who guide clients in the optimal use of Pareo to achieve their business goals. They build strong relationships with key stakeholders at multiple organizational levels and advocate for the client internally, partnering with other ClarisHealth teams to deliver on client priorities. The CEM is proactive, process-oriented, and passionate about helping clients and building lasting relationships. The ideal candidate understands the software development and implementation process, is a data-driven analytical thinker, and dives in without hesitation when they see something that needs to be done.
Want to learn even more about the CEM position:
- Demonstrate expertise in the Pareo platform and client business processes
- Coordinate with ClarisHealth Client Engagement counterpart to create a tailored plan for each assigned client to achieve key client goals
- Review client success metrics weekly and provide proactive intervention to deliver successful client outcomes
- Recommend processes and controls to increase client effectiveness
- Lead client meetings to discuss progress towards strategic goals, opportunities for improved client outcomes, updates on client initiatives and outstanding issues, etc.
- Coordinate with other ClarisHealth team members to facilitate timely resolution of client issues
- Conduct remote observation sessions with end users to get feedback on better-refined use cases for the application
- Efficiently and effectively respond to customer communications
- Troubleshoot reported bugs and errors, thoroughly communicating the client issue to aid in timely resolution
- Monitor post-implementation projects involving existing clients (vendor onboarding, implementation of new audit types, workflows, data, etc.)
- Coordinate product training with payers and suppliers as needed
